Return Policy and Return Form

1. The customer may withdraw from the contract within 14 days without giving reasons. The 14 day withdrawal period begins on the day on which the customer or a third party indicated by the customer, and which is not the carrier, gains possession of the ordered goods.

2. To exercise the right of withdrawal the customer is required to inform by means of a written statement. This may be sent by email to or by mail to the following adress:

Martha Hensler
Duererstra├če 19
4663 Laakirchen

The customer may use the standard withdrawal form included in the order confirmation, however use of this form is not compulsory.

To meet the withdrawal deadline and exercising his right of withdrawal it is sufficient for the customer to send his written statement before the end of the withdrawal period.

3. The right of withdrawal does not apply in cases where goods are made to order or to measure. shall inform the customer in any event before an offer to buy is made if the right of withdrawal does not apply.

4. Effects of Withdrawal

Return shipping costs have to be borne by the customer.

In the instance of withdrawal by the customer, shall refund any payments received including shipment costs, immediately and not exceeding a period of 14 days from the day on which has received the customer's withdrawal statement.
The refund shall be made by the same payment method which the customer has chosen for the original transaction, unless otherwise agreed upon.
Under no circumstances will the customer be charged any fees as a result of such reimbursement. may withhold reimbursement until gaining possession of the returned goods or receiving proof of dispatch by the customer, whichever occurs first.

The customer is required to return the goods immediately and in any event not later than 14 days from the day the withdrawal statement was sent to

To meet the deadline it is sufficient for the customer to send the return shipment before the period of 14 days has expired.

Download Sample Return Form